Help Center

1. National Shipping - We send all of our parcels with a tracking code via Canada Post Expedited Parcel. Shipping costs $15.00 with free shipping on orders over $200.00 

 2. International Shipping- We do offer international shipping! Due to the nature of our product please email us directly for international order inquiries. 

 3. In Store Pick-Up - Once you have received a confirmation email that your order is ready for pick up, come by the store during the opening hours. Don’t forget to bring your order confirmation number with you. 

 4. We are happy to offer local delivery in the Elora/Fergus area. Please email us if you would like something delivered.

Please expect a turnaround time of 3-5 business days for your order to be shipped out. Should you need to make any changes to your purchase after the order has been completed, please do not hesitate to contact us at 1-519-846-0884. 

Yes! On-line orders can be picked up at our store in Elora during opening hours. 

For Custom work and requests please read our page about the custom work process here. 

Are you interested in higher quantity orders? 

Please send us an e-mail about the specific product and quantity to gisela@hanscombglass.com. 

All sales are final.

We take every measure to insure the products are of the finest quality, however if there is a defect or an error from our end please CONTACT US within 2 days of receiving the item(s). 
If the fault is one of our own we will be sure to find the solution.

We take great care in the proper handling and packaging of all of our products. Breakages do not happen often in the shipment however, if your item(s) arrive damaged please contact us within 2 days of receiving the parcel.